Computer Doesn't Find Microphone for Poly Voyager 4320

Hello, my voyager 4320 just arrived but im experiencing a problem. When i connect to computer it doesnt find the microphone only the headset

I have a few ideas below that may help.

  1. Download Plantronics Hub and check for an update. That can be done here: Plantronics Hub

  2. Restart your computer

  3. Check your computer input AND output settings. You want to make sure both are set to the headset. You will also want to check in the settings of the application you are using to make sure both the input and output devices are set to the headset.